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Due to the special nature of sex toys
One free replacement is offered for product quality issues and shipping damage; however, all products are non-refundable once sold.
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Addressing potential risks at the source : quality, hygiene, and trust.
(a) Seven-day no-reason return policy: Products must be in perfect condition and not affect resale (including gifts, which must not be opened or used). To avoid unnecessary misunderstandings, please contact online customer service and provide product photos before returning or exchanging your product. This will expedite your return/exchange process.
(ii) Damage caused by the buyer’s personal reasons is not eligible for return or exchange.
(iii) If you encounter any problems operating the product, please contact our customer service first, and we will answer your questions as soon as possible.
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