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This Privacy Policy describes how "Happy Lucky·Hot Cosplay" (hereinafter referred to as the "Website," "we," or "our") collects, uses, and discloses your personal information when you visit www.12aa.com (the "Website"), use our Services, shop on the Website, or otherwise communicate with us regarding Website matters (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to any user of the Services, whether you are a customer, a Website visitor, or another person with whom we collect information in accordance with this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any Service, you consent to our collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any Service.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our privacy practices or other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Website, update the "Last Updated" date, and take any other measures required by applicable law.
How We Collect and Use Personal Information
To provide our services, we collect your personal information from various sources described below. The information we collect and use depends on how you interact with us.
In addition to the specific purposes described below, we may also use the information we collect about you to communicate with you, provide or improve the services, fulfill applicable legal obligations, enforce applicable terms of use, and protect or defend the services, our rights, and the rights of our users or others.
Personal Information We Collect
The types of personal information we collect about you depend on how you use our websites and services. When we use the term “personal information,” we mean information that can identify, associate, describe you, or be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information Collected Directly from You
Information you submit directly to us through our services may include:
Contact information includes your name, address, telephone number, and email address;
Order information includes your name, billing address, shipping address, payment confirmation information, email address, and telephone number;
Account information includes your username, password, security questions, and other information used for account security;
Customer support information also includes information you choose to provide when communicating with us, such as when you send us a message through the services.
Some features of the Service may require you to provide us with certain personal information directly. You can choose not to provide this information, but in that case, you may not be able to use or access these features.
Information We Collect About Your Usage
We may also automatically collect certain information about your interactions with the Service (“Usage Data”). For this purpose, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information such as how you access and use our website and account, such as device information, browser information, network connection information, IP address, and other information about your interactions with the Service.
Information We Obtain from Third Parties
Finally, we may obtain your information from third parties, such as suppliers and service providers who collect information on our behalf.
For example, companies that support our website and services, such as Shopify;
Our payment processing services collect payment information (such as bank account, credit or debit card information, and billing address) to fulfill your orders and deliver the products or services you request, thereby fulfilling our contract with you;
When you visit our website, open or click on emails we send you, or interact with our services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies (such as pixels, web beacons, software development kits, third-party libraries, and cookies).
All information we obtain from third parties is processed in accordance with this Privacy Policy. See also the “Third-Party Websites and Links” section below.
Purpose of Use of Personal Information To provide products and services. We will use your personal information to provide services to fulfill our contract with you, including processing payments, fulfilling orders, sending you notifications related to your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account, arranging shipments, and assisting with returns, exchanges, and other matters and functions related to your account. We will also allow Shopify to match your account with other Shopify services of your choice to enhance your shopping experience. In this case, Shopify will process your information in accordance with our Privacy Policy and Consumer Privacy Policy.
Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as sending you marketing, advertising, and promotional messages via email, SMS, or mail, and displaying advertisements for our products and services. This may include using your personal information to better tailor our services and advertising on this website and other websites.
Security and Fraud Prevention. We will use your personal information to detect, investigate, or handle potential fraud, illegal, or malicious activity. If you choose to register for an account to use this service, it is your responsibility to ensure the security of your account credentials. We strongly recommend that you do not share your username, password, or other access information with anyone. If you believe your account has been compromised, please contact us immediately.
Communicating with You and Improving Our Services. We will use your personal information to provide customer support and improve our services. We do this because we have a legitimate right to respond to your needs, provide effective services, and maintain our business relationship with you.
Cookies
Like many websites, our website also uses cookies. For specific information about the cookies we use to run your store on Shopify, please visit https://www.shopify.com/legal/cookies. We use cookies to enhance and improve our websites and services (including remembering your actions and preferences), for analytics, and to better understand how users interact with our services (which is in line with our legitimate rights to manage, improve, and optimize our services). We may also allow third parties and service providers to use cookies on our website to better customize services, products, and advertising on our website and other websites.
Most browsers automatically accept cookies by default, but you can use your browser controls to delete or refuse cookies. Please note that deleting or blocking cookies may negatively impact your user experience and may cause some services (including certain specific or general functions) to malfunction or become unusable. Furthermore, blocking cookies may not completely prevent the sharing of information with third-party services (such as advertising partners).
How We Disclose Your Personal Information
In certain circumstances, we may disclose your personal information to third-party services for contractual purposes, legitimate purposes, and other reasons consistent with this Privacy Policy. These include:
Sharing with suppliers or other third-party services that provide services on our behalf (such as IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment, and logistics).
Sharing with business and marketing partners to provide you with services or serve advertisements. Our business and marketing partners use your information in accordance with their respective privacy statements. When you instruct, request, or otherwise consent to us disclosing certain information to third-party services (for example, with your consent, when shipping or using your social media plugins or login integrations).
We may cooperate with our affiliates or other companies within our group for our own legitimate interests.
We may disclose your information in commercial transactions such as mergers and bankruptcies, to fulfill applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of use, and to protect or defend the Service, our rights, the rights of our users, or the rights of others.
For the purposes described in the "How We Collect and Use Personal Information" and "How We Disclose Personal Information" sections above, we disclose the following categories of personal and sensitive personal information about our users:
Recipient Categories
Identifiers, such as basic contact information, specific order and account information
Business Information, such as order information, shopping information, and customer support information
Internet or other similar network activity (e.g., usage data)
Geographic data, such as location information determined by IP address or other technical means
Providers and third-party services that provide services on our behalf (e.g., Internet service providers, payment processing service providers, logistics partners, customer support partners, data analytics providers)
Business and Marketing Partners
Affiliated Companies
We will not use or disclose sensitive personal information without your consent, nor will we use it to infer your characteristics.
Third-Party Websites and Links
This website may provide links to websites operated by third parties and other online platforms. If you click on a link to a website that is not affiliated with us or is not under our control, please review that website's privacy and security policy and other terms of use. We do not guarantee or assume responsibility for the privacy or security of these websites, including the accuracy, completeness, or reliability of any information posted on them. Any information you provide in public or semi-public areas (including information you share on third-party social networking platforms) may be viewed by other users of this service and/or third-party platforms, and we or the third-party platforms may use it without any restriction. Unless otherwise stated in this service, our provision of such links does not imply our endorsement of the content on such platforms or their owners or operators.
Children's Data
This service is not intended for children, and we do not knowingly collect children's personal information. If you are the parent or guardian of a child who has provided us with personal information, you can contact us (address below) to request the removal of that information.
As of the effective date of this Privacy Policy, we have not found any instances of "sharing" or "selling" (as defined in applicable law) personal information of persons under the age of 16.
Information Security and Retention
Please note that no security measure is perfect, and we cannot guarantee "absolute security." Furthermore, any information you transmit to us may be at risk during transmission. We recommend that you do not transmit sensitive or confidential information to us through insecure channels.
The length of time we retain your personal information depends on various factors, including whether the information is needed to maintain your account, provide services, fulfill legal obligations, resolve disputes, and enforce other applicable agreements and policies.
Your Rights
Depending on your place of residence, you may have some or all of the following rights regarding your personal information. However, these rights are not absolute and may only apply in specific circumstances, and in some cases, we may refuse your request to the extent permitted by law.
• Right to Access/Right to Know: You have the right to request access to the personal information we hold about you, including details of how we use and share your information.
• Right to Erasure: You have the right to request that we erase the personal information we hold about you.
• Right to Correction: You have the right to request that we correct any inaccurate personal information we hold about you.
• Right to Data Portability: In specific circumstances, and with certain exceptions, you have the right to obtain a copy of the personal information we hold about you and to request that we transfer that information to third-party services.
• Right to Restrict Processing: You have the right to request that we cease or restrict the processing of your personal information.
• Right to Withdraw Consent: You have the right to withdraw your consent if we rely on it to process your personal information.
• Right to Appeal: You have the right to appeal our decision if we refuse to process your request. You can appeal by replying directly to our refusal notice.
Managing Communication Preferences: We may send you promotional emails. You can stop receiving such emails at any time using the unsubscribe option provided in the email. Even if you choose to unsubscribe, we may still send you non-promotional emails, such as those related to your account or orders.
You can exercise these rights by following the instructions on our website or by contacting us using the contact information below.
We will not discriminate against you for exercising these rights. We may need to collect information such as your email address and account information to verify your identity before providing a substantive response to your request. Under applicable law, you may appoint an authorized agent to make requests on your behalf. Before accepting an agent's request, we will require the agent to provide documentation proving that you have authorized them to act on your behalf. We may also require you to verify your identity directly with us. We will respond to your requests promptly in accordance with applicable law.
Complaints
If you are dissatisfied with how we handle your personal information, please contact us using the contact information below. If you are not satisfied with our response, depending on your region, you may have the right to challenge our decision by contacting us using the contact information below or by filing a complaint with your local data protection authority. You can learn more here.
International Users
Please note that we may transfer, store, and process your personal information outside your country of residence. Your personal information may also be processed by our employees, third-party service providers, and partners in these countries.
When we transfer your personal information outside of Europe, we rely on recognized transfer mechanisms, such as standard contractual terms issued by the European Commission, or equivalent contracts issued by the relevant authorities in Japan and the UK, unless the data is transferred to a country deemed to provide an adequate level of protection.
Contact Us
If you have any questions about our privacy policy or this privacy policy, or if you wish to exercise any of your rights, please contact us by: email: info@12aa.com, calling
+81-6-7777-6521, or writing to: KingTrading Co., Ltd.
559-0012, 3-11-21 Higashikagaya, Suminoe-ku, Osaka-shi, Osaka-fu, Japan.
Reception hours: Weekdays 10:00-17:00
